Refund Policy
Legal notice
We want you to be happy with your purchase. If something doesn't go right, check our terms and conditions to request an exchange or refund.
Damaged or wrong parts
Damaged or defective parts
If your item arrived damaged, please contact us within 3 days of delivery. We'll ask for photos of the damage so we can offer you a solution (replacement, repair, or refund).
Wrong parts
If you received a different part than the one you ordered, please let us know within 3 days so we can provide you with a solution.
Custom or made-to-measure pieces
We do not accept returns or refunds on personalized, custom-made, or modified pieces unless they arrive damaged.
Conditions for return
* The product must be unused and in its original packaging.
* Return shipping is at the customer's expense (except in the case of error or damage caused by us).
* Upon receiving the part and confirming its condition, we will issue the refund within 5-10 business days.
Contact for refunds
To initiate a return or refund process, please email us at: arawnjoyeriaartesanal@gmail.com